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Privacy Policy

1. Introduction

Empathic Approach to Perinatal Grief and Natural Support (AEDAN) values the protection of personal information.
This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our website or services.

This policy complies with applicable laws in Quebec (Law 25) and Canada (PIPEDA).

By using our website or services, you agree to the practices described below.

2. Personal Information Collected

We may collect the following types of information:

2.1. Information you provide voluntarily

When you:

  • fill out a contact form;

  • request support or assistance;

  • register for an event or activity;

  • make a donation;

  • become a volunteer or contributing member;

  • communicate with us by email or other means.

We may collect:

  • full name;

  • email address;

  • phone number;

  • information related to your support request;

  • information necessary for peer-to-peer support;

  • any information voluntarily shared.

2.2. Technological information

When you browse our site, some information may be collected automatically, such as:

  • IP address;

  • device and browser type;

  • pages visited;

  • duration of visit;

  • cookies (see section 8).

These data are used solely for statistical purposes and site improvement.

2.3. Financial information (if applicable)

For donations made through third-party payment platforms:

  • banking information is never processed or stored by AEDAN;

  • it is handled exclusively by the secure payment provider.

3. Purpose of Collection

AEDAN collects personal information for the following purposes:

  • to provide empathic, safe, and tailored support;

  • to communicate with you regarding your requests;

  • to manage volunteers and support services;

  • to send information about activities, projects, or events (with consent);

  • to process donations and contributions;

  • to improve website functionality;

  • to comply with legal obligations.

We only collect information necessary and relevant to our activities.

4. Consent

By providing your personal information, you consent to its use according to this Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions.

5. Communication and Sharing of Information

AEDAN does not sell, rent, or trade your personal information.
Information may only be shared in the following situations:

5.1. With your volunteer supporter

Only when necessary to provide requested support, and always within a strictly confidential framework.

5.2. Service providers

For example:

  • payment platforms (for donations);

  • web hosting;

  • newsletter distribution tools (if applicable).

These third parties are contractually required to protect your information.

5.3. Legal obligations

When required by law, warrant, or competent authority.

6. Retention of Information

We retain personal information:

  • only for as long as necessary for the purposes collected;

  • in accordance with legal obligations and internal policies.

Information is then securely deleted or anonymized.

7. Information Security

AEDAN implements reasonable measures to protect personal information against:

  • unauthorized access;

  • disclosure;

  • loss;

  • theft;

  • alteration;

  • misuse.

Security measures include:

  • limited access to authorized volunteers and members;

  • confidentiality training;

  • encrypted transmission via secure servers;

  • strong password management;

  • secure destruction of sensitive data.

While no system is completely secure, we commit to acting quickly in the event of an incident.

8. Cookies and Similar Technologies

Our website may use cookies to:

  • improve navigation and user experience;

  • analyze traffic;

  • remember preferences.

You can adjust your browser settings to limit or block cookies.

9. User Rights

Under the law, you have the right to:

  • access your personal information;

  • request correction;

  • request deletion where permitted;

  • withdraw consent;

  • know the third parties receiving your data;

  • file a complaint with a competent authority.

To exercise these rights, contact us (see section 12).

10. Minors

The site is not intended for children under 14 years old.
If information is collected without parental consent, it will be deleted as soon as possible.

11. Changes to the Policy

AEDAN may update this Privacy Policy at any time.
The date of the last update will be indicated at the bottom of the document.

By continuing to use our services, you agree to the changes.

12. Contact

For any questions regarding this Policy or the management of your personal information:

AEDAN – Empathic Approach to Perinatal Grief and Natural Support
✉ info@soutien-aedan.org

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